This tutorial will show you the various ways you are able to communicate with Gold Crown Resort

Different Holiday Types
How do I login in?
Which cruise lines does GCR offer?
Customer Service is available seven (7) days a week. Please note that our office is located in Oviedo, Florida; we are on Eastern Standard Time. Members may contact a GCR representative via:

Once you are logged into the website, you may contact a Customer Service representative through our online Message Center by clicking

the Messages icon located at the left-hand side of the page.

Once you're in the Message Center, Write New Message

When you have finished composing your message, click .

You will receive an email notifying you when GCR has replied to your message.
When you are logged into your account on the GCR website, a Red envelope icon indicates that you have unread messages. Click the red envelope into your message Center and view your unread message. Please note, an unread message will be highlighted in yellow and the subject line will read "Unread Message".

You may reach a GCR representative by emailing us at

Email messages are monitored and responded to everyday.

You may reach a GCR representative by calling us at :(1) + (407) 977-1770. Please note that this is a U.S. telephone number. We are always happy to call you if that is easier for you - simply send us an email or message through the Message Center advising us what time and at which number you would like for us to call.

Hours of Operation    
Monday through Friday 8:30 AM - 5:30 PM Eastern Standard Time  
Saturday CLOSED for Weekly System Maintenance  
Sunday*  9:00 AM - 5:30 PM Eastern Standard Time  
*Online Support Only